Privacy Policy

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This Privacy Policy explains how Energy Rebate Check ("we", "us", "our") collects, uses and protects personal information you provide through this website. Energy Rebate Check is an independent service and is not a government website.

Information we collect

When you use the rebate checker or submit an enquiry, we may collect your name, email address, phone number, postcode, state, property type, upgrade interest, details of your current energy setup, and any message you send. We may also collect basic technical data (such as analytics) to improve the site.

How we use your information

• To review your enquiry and assess which rebate or upgrade pathways may suit you.
• To contact you about your enquiry and possible next steps.
• To improve our website and services.

We only use your details for the purpose of reviewing and responding to your enquiry, unless you agree otherwise.

Who can see your information

Enquiries are reviewed internally by Efficient Energy Group, the operating business behind Energy Rebate Check. We do not sell your personal information. We will not pass your details to a third-party provider or installer unless suitable arrangements are in place and, where required, you have consented.

Consent

By submitting an enquiry and ticking the consent box, you agree to be contacted about your enquiry in line with this policy.

Data security & retention

We take reasonable steps to protect your information and retain it only as long as needed to respond to your enquiry or as required by law.

Your rights

You can request access to, correction of, or deletion of your personal information, or ask us to stop contacting you, by using the details on our contact page. This policy is intended to align with the Australian Privacy Principles.